Frequently Asked Questions

BBairt is a Seattle-based independent art and apparel shop created by Brett Black. Our collections bring imaginative artwork and stories to clothing, wall art, desk mats, and accessories.

We work primarily with Printful to produce and fulfill products featuring BBairt designs. Materials, printing methods, and product features vary by item, so check the individual product description before ordering.

Check the size guide and measurements provided for the specific product. Fit can vary between styles, so avoid relying on your usual size alone. Comparing the listed measurements with a similar item you already own can help.

Check the product title and description for what is included. A frame shown in a room mockup is for display inspiration unless the listing explicitly says a frame is included.

Product images may include digital mockups. Colors can appear different depending on your screen, the material, and the printing process. Use the listed dimensions to judge size rather than the apparent scale in a room image.

Follow the care instructions in the product description and on any care label included with your item. Different fabrics, prints, and accessories require different care.

Check the email address you entered at checkout, including your spam or junk folder. If you cannot find your confirmation, contact BBairt with the name and email address used for your order.

Review the shipping options and total shown at checkout before completing your purchase. Available options depend on your items and delivery address.

Orders usually take 3–7 days to produce before shipping. Shipping time is additional and depends on your destination.

Review any delivery estimates on the product page or at checkout. See our Shipping Policy for more information.

These are estimates, not guaranteed delivery dates. Check any product-specific or checkout estimates when ordering.

You’ll receive a tracking link by email when your order ships. If you need help, email brett@bbairt.com with your order number.

Check your tracking information and the delivery address in your shipping confirmation. If tracking says delivered, check with other household members, neighbors, and the carrier.

If you still cannot locate your package, email brett@bbairt.com with your order number so we can investigate.

Our products are produced after you order. Except where required by law, we do not accept returns or exchanges for a change of mind, accidental orders, or choosing the wrong size or color.

Please check the product description and available size guide before ordering. This does not affect your rights if an item is faulty, misdescribed, or incorrect.

See our full Return & Refund Policy for details and applicable consumer rights.

Email brett@bbairt.com as soon as possible, preferably within 20 days of delivery. Include your order number, a description of the issue, and clear photos of the item and packaging.

We’ll review the issue and arrange an appropriate resolution. Contact us before mailing anything back. This reporting timeframe does not limit your statutory rights.

Email brett@bbairt.com as soon as possible. Production may begin shortly after purchase, so we cannot guarantee changes or cancellations. Any cancellation rights provided by law remain unaffected.

We aim to issue approved refunds within 10 business days to your original payment method, unless otherwise agreed. Any shorter deadline required by law applies. Your payment provider may need additional time to post it.

Contact brett@bbairt.com if an expected refund has not arrived.